sudden spike in data usage xfinity

Posted October 1st, 2015 by Austin Carney in News. From what I can tell, the LTE deactivation has had the biggest impact. I’m an Xfinity X1 customer with an HP desktop, two smartphones connected via Wi-Fi, and my wife’s laptop connected via Wi-Fi. The manuals are pretty good. Turn on suggestions. I've been troubleshooting throughout the day and can't figure it out. You can use the xfinity account phone app for that or online at https://customer.xfinity.com/#/devices. Nothing has changed. Data usage spikes during the weekends and goes down in the middle of the week. Was told, after a LOT of qna and rigmarole, that a lot of people are calling in right now with the same issue and that it's just probably a meter error and we won't be charged. AT&T polls data usage every 3 hours. I don't have any set top box. I was notified by Xfinity toward the end of January that we had exceeded our data usage limit of 1 terabyte. Many folks on the forum are experiencing the same problem. The modem I have is marketed as an Xfinity-supported modem. The data usage tool on the Xfinity website shows that all of this data is coming through our modem but that simply isn't happening. Sudden spike of Data usage in one day (~6Gb) cancel. If it is Microsoft problem,  comcast should work with them. There are many different causes of sudden network spikes, and as a good sysadmin you should find the root cause of any unusual bandwidth usage. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. could also use a lot of data. We have never had this issue before. So this is the second time i've reached the 1TB data limit. Samsung reportedly sells an S10 model in India that offers call recording, but when I called Samsung tech support and sales staff they were not aware of this. Including me. I haven't called yet but I hope it is a mistake! I've been troubleshooting throughout the day and can't figure it out. to be quite frank I am halfway convinced she just said this to get me off the phone. The fact that most of our entertainment is online and the fact that games download huge updates is driving the increase in data usage. Something like a security camera (ring, etc.) Then select View usage by category under the data usage graph (primary account users only). I am also experiencing an odd spike in data usage this month. I used Maps for the whole time during the … When did you take out your contract? Internet is the only service I have through Xfinity. Between Sept 16 and Sept 19th my Netgear traffic meter states I have used 19.63 Gigabytes. I kept hitting and going over the 1TB cap. the new xfi modem has something called MoCA. I do not think my internet habits have changed, can you tell my how I am suddenly using so much more data. @ComcastAlly I saw on another thread that said we could DM you, but I thought this would be the most helpful for others as well. I had this happen too. We do some data transfer, but the 98% of the data use is on the work network (use VMs and system on the work network). Block all ICMP ping traffic. The month of August with 23 people visiting the house was 181. Our viewing habits did not change. The same thing is happening to me. do you know if there is a "POE" filter at your home's entrance connection? Sudden spike in data usage?!?! The final step I’ve implemented is to disable my network connection on my desktop at night. Re: Data Usage Spike - Apparently a trend right now? They said they wouild contact me in less than 72 hours. There are no downloads/updates i've done in the span of those times. I finally paid extra for unlimted and now have seen my usae get near or above 2TB! I didn’t even know we had a limit, and I certainly was shocked to learn we had blown through 1 terabyte! We have never used over 450GB in a month (most months it's inbetween 300GB - 400GB). In the first 2 weeks of the month of September I was already over my limit of 1024 and received the email from Comcast. What’s more, they suggested that call recording could be accomplished with third-party apps, something that with Android 9 is no longer possible. My highest ever data usage was 349. This evening I was watching tv and suddenly I was receiving multiple text messages saying my data usage was 75% then 90 and then 100% for no reason. In reviewing past data usage on our account, I found that we averaged only about 200 gigabytes over the past several months, but our usage shot up in December to 465 gigabytes and finally topped out in January at 1250 gigabytes. Spyware running in the background can cause sudden spikes in data usage. And I would have to check each device. I may just  go back to charter and try their TV (or go back to dish)  I suppose Ill give them a few weeks to figure this out and then im gone. I can only guess 4k streaming? I have the x1 off and coax disconnected and it still is going up and up. The day after my cellphone data plan kicked into a new month I received a message telling me I was out of data. Anyway, I have no solution but just thought I'd share my experience so far. Connect your new firewall appliance to your cable modem, then connect a different wifi access point to the the 2nd port. But, again, you won’t be able to record calls coming into your smartphone. I reviewed this forum for chats all the way back from 2017 Sept. Something isn't right. If you have xFi, do you see any unknown devices, or if you click through the list do you see any unexpected amount of traffic? Re: Sudden and unexplained spike in mobile data usage, retroactive data pack, impossible? After many calls to Comcast and one site visit from Comcast I received a verbal commitment from Comcast over the phone, on Sept 19, 2019, to initiate an "Escalation" with an accompanying "Reference Number". According to Google, beginning with Android 9, only apps installed by phone manufacturers can access the audio output for call recording. In fact we have cut back considerably to try to stop the absurd usage amounts that are being recorded. We have not added any devices or in any way changed our usage habits. on the xfinity my account app (smart phone or tablet) under the internet tab is there only one modem/gateway? It turns out that many apps on my cellphone were using data in background even though I had never launched them. I don't know which steps above are the most significant. We do not excced in any of their estimates yet the usage is skyrocketing. This must be their way of informing us without charging......yet. Technically, I guess that’s not “stealing” data, since we agree to terms when we install an app. Another solution is to use a service like Skype and a free software recorder. Game consoles or Online Gaming. PlayStation and Xbox have the option to play live, allowing you to play online with other players live around the country and worldwide. I am also experiencing an odd spike in data usage this month. I ran an account analysis which showed we used an average of 11GB per month for the past 6 months. data is ones and zeros. I wonder if they (or a hackers) are just distributing data movement in their network among all subscribers in a node or something. We were not sure what caused the sudden spike… It makes me wonder if they aren't charging me more in data instead of adding a charge to my bill? Weird 300% data spike over our average in one day. I then turned off background data usage for those apps. Also, if you want to make Skype calls to phone numbers without Skype accounts, you’ll pay a small fee. Last month was 82gb and I am on the lower speed. One major downside to this solution — you have to hold your phone to your ear during the entire call, which means you can’t be using your keyboard. Updated October 22, 2019 I barely ever crack 1 gig of data usage on my phone. Since doing these steps collectively my data usage has dropped substantially since around 9AM. Its now 1:25 PM and I have not had any data usage since ~8:26 this morning. How to reduce data usage on iPhone. You can even see source and destination. You can access this data on Comcast’s website. I also don't understand what an apartment has to do with a comcast modem. This is extremely fishy. In fact, last month, I only used 182 GB. The downside of this solution is that if you won’t be able to record incoming calls on your smartphone. It's ridiculous. I’ve been all over Twitter and Reddit and a lot of people are also experiencing the same thing. If you live in California, the telephone number to address "disputes" with the California Public Utilities Commission is 1-800-649-7570. If it was after May 2016 you can put a data cap in place to stop you going over your allowance. I looked at previous months and normal for me is 225gb per month. Checked each device, could not locate source. internet only won't apply for internet only if you do not have an xfi modem. I was told by “Joe” over the phone that the courtesy month would not be given back even if the data metered was wrong because it was an automatic thing done by the system. Obviously, something has changed but no one can or will provide any information or explanation to this ongoing problem. Looks like "someone" deleted my post from yesterday? We had received an " DMC Alert - Total License usage is near the daily quota" from the license manager and this alert was triggered suddenly at 11:30 pm EST time, though we had enough license capacity to handle data volume of more than 550 GB per day. I, and apparently many customers have done everything you posted and still are experiencing an incremental rise in data usage in homes that have not altered or added devices to their data usage . No we didn't. The most likely wild guess is that some neighbor has guessed your wifi password, but someone here said they completely disconnected their cablemodem and the data still kept counting up. Ugh. does the 'serial number' match your current gateway's HFC MAC address? The thing is, I haven’t been able to find a phone manufacturer that supports call recording in smartphones sold in the United States. I cannot use their XFi app to further monitor devices on our network as I do not have any xfinity components in my network, nor do I want them. And I would have to check each device. However I received a notice I used 90% of data available on Thursday. Thank you! Does the Comcasts "always on" feature contribute in anyway. I gave up trying to figure it our what was using up so much. it will count 'free' data too that the gateway's CMTS won't count. the local modem does not handle the data used by the set top boxes as they have their own gateway. I've never received the 90% usage warning until this month. What the heck is going on? I thought the first and second overage bill was me being on my phone too much when im out. Sign in and check your usage. It’s happening to multiple customers all across the US. They did send a tech out to check for "data leakage" and found nothing. It will install a dedicated OS that does the routing/firewall on your spare PC. A third option is to use Google Voice, which has a recorder. When I open the store, open a workshop page, or go to the community it pops up and dissapears after a couple minutes. Haven't we always been tracked per device? August spiked to 900+ GB unexpectedly with no change in our behavior. Comcast support can only tell me to visit their online usage estimator which I have. According to Comcast. Only a total percentatge. They keep saying no one else is having the issue I am experiencing. At the same time, it’s important for users — and not just journalists — to be able to legally record calls. Seeing all these sudden jumps in usage people are experiencing makes it hard to not be a little suspicious, though... are you in an apartment or condo by chance? I looked online at my data usage and it says I used just over half a gig in a 5 minute span. I am worried it will be counted as a courtesy month anyway and am concerned it will happen again. So frustrated with this company. I looked through tha faq and bounced around all the settings and all i can see is percent data use by device. Also no xfinity app. Nothing new was added to our network. I explained during that time, I was on WiFi. Did this happen to you? Sudden Spike in Data Usage Backstory, I went on a 2.5 hour trip on a vacation... using Apple Maps on the iPhone. did you check your xfinity my account app to be sure only one modem is listed and the serial number shown on the app matches your HFC Mac address? I do not want to be charged for someone else's mistakes. Roku devices, phones/tablets, computers, all kinds of internet of things (cameras for example) use data that is countable. I'm getting a pop-up that's supposedly from Comcast saying i've used 100% of my internet data plan. My usage has never been above 300gb a month and without any new devices or a change in internet habits, my data has spiked over the 1tb cap. Basically, I bought a laptop 4 weeks ago- Dell Inspiron 15 5000 Series with i5 processor. For now,  I changed my modem password, & reset modem. I'm in a house, and I am using my own router/modem. The info I see online is has no numbers for each device that I can see. Two days ago we received our first ever email warning that we'd reached 90% of our data limit. In my case, Verizon was very helpful in looking at my data usage and determining which apps were draining data. Most months I use maybe 300-600 GB, sometimes much less. Then the following day on Sat. Now, suddenly, we have already used over 12GB for the month of March (and we are only halfway through the month)! 2 min read Two security researchers, Karan Saini and Ryan Stevenson, discovered a bug in Comcast’s website used to activate Xfinity routers – the site could return sensitive information on the company’s customers. Call *3282# (*DATA#) from your wireless phone. Thank you. ON MY PHONE TOO! If you have it, you get usage tracking per device. Just curious. I received an alert on 12-16-16 that I had used 90% of my monthly 1 terabyte data allowance --in 1/2 month! https://www.xfinity.com/support/articles/xfinity-xfi-faqs. You plug one end in the recorder and the other goes in your ear where it picks up the sound from your phones speaker. I am only an internet customer, so I have no set up box. Comcast's web page (Devices) says I've used 200 Gigabytes during that same period. I turned it off, and my data consumption slowed, … Can anyone out there provide some answer to this ridiculous usage problem???? No new devices added and we do not watch TV stream. I have no idea what is using up so much data. When they returned home on November 9 th, Comcast’s data meter was “showing I used 120 gigs of data, like, while I was gone,” he wrote. Note: My phone recently upgraded its operating system to Android 9. No new devices, no more internet use than normal, and I checked our account to make sure that only known devices were conected. the number one problem found in the forum threads is using a backup service like backblaze and 'it' performs a complete backup of a hard drive to non in-home cloud servers. According to Comcast, about 95% of Xfinity Internet customers consume less than 1.2 TB of data per month and that its broadband users’ median monthly data usage in … You may have seen reports in the last few days about a new feature called “WiFi Assist” that is causing some users to see an increase in their mobile data usage. It is the only modem listed on the account and the serial number listed matches my modem. What the heck is going on? The only thing I can think of, is if someone is watching 4K videos, and that would be crazy saying none of us have a 4k TV. I don’t understand why these apps would by default be configured to use data in background, though. My recommendation is to contact Xfinity support and see if they can do likewise. I'm confused to how i've used nearly 40gb+ of data in the past 2-3 hours. The modem should track the usage no matter what device. I guess some areas have xFi available and some don't. It is the largest provider of cable broadband in the U.S. by coverage area. Symptoms: The C:\ drive spikes to 100% activity but 0 avg respone, 0 read/write for 2-5 seconds (usually but it have taken over 40 seconds at a couple of occasions) followed by 5k+ ms respons and then back to normal operation. the home data modem only sees local traffic (ethernet and wireless). Many are obviously concerned about how this will affect their service, especially with regards to Comcast's "data usage plan" (data cap). How do you know when or if you went on the xfi ? Turn the wifi off on your router if it's a wifi router. Can you offer any insight as to what could possibly cause such a huge spike in our data usage and am I taking the right precautions to prevent further problems? I have a iphone 6. Thing is, it's only when I use steam. Re: Unexplained High Data Usage ALL OF A SUDDEN Glasswire itself uses nearly no data, so I don't understand what you mean when you say "it eats a lot of data." Even if you're not actively watching online content, the device could still be streaming, which counts toward your data usage. [Caps] Sudden Data Usage Spike July/15 and previous months data use normal (300GB or less). I'm not sure what you mean by that. And I uninstalled many of the data-draining apps that I didn’t really need. I feel your pain. Most months I use maybe 300-600 GB, sometimes much less. All traffic gets logged. The Xfinity counter keeps increasing by at least 3-4 GB every hour while my Modem/Router says I've only used that much all day. In response to ekancellor I had a similar problem with mystery data loss ------I found the problem was that I had icloud on my apple turned on so every time I was on the net data was being transferred to Icloud. I've already used 4 times my usual amount of data and it is only the 21 st of the month. And suddenly my call-recording app, which I use regularly for telephone interviews, no longer worked. Drop the firewall on your cable router so all packets from the ouside get logged on your firewall, instead of being blocked where you can't record them. See all important details I finally reached someone at Samsung who said they had become aware of the issue and were requesting that their engineers develop a native app to provide call recording. Check all the devices in your home for virus, spyware, and malware. Thanks. There’s multiple reports of people all over Twitter, Reddit and here. Who knows. Questions for Patrick Marshall may be sent by email to [email protected] or [email protected] I fully believe Comcast is fudging the numbers to force people to pay for extra GBs (that they're not really even using). We are a family of gamers and binge watchers. Anyone else experiencing this? Apparently mine is up and it is now time to sell me the unlimited plan. We use Norton anti-virus software from Comcast and subscribe to Malwarebytes, neither of which has found anything lurking in our system. In the past months our data usage is around 300 GB on average, which is far from the 1 TB limit. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Q. I have a little mystery I hope you can help me solve. So if Johnny down the road is a hacker and uses 500gb a day he also knows how to make it look like he doesn't and it gets pushed to everyone in his area. Did this happen to you? Around 3-4 months ago, my internet usage suddenly doubled. My numbers have always seemed realistic. just curious if anyone else is at the end of their original agreement. I was sent an alert that I have used 90% of my allotted data this month. are you using netflix or other apps (or someone else in your household) on the X1 set top boxes? We don't have any neighbors leaching our internet. Would like to see some sort of evidence that there is in fact a weird influx of this and that I wasn't told a comforting lie to shut me up. What about people who do not use windows operating system. And a recently downloaded French-English dictionary was a major culprit. At least with the gas company they make things right (my meter went bad and they just didnt charge me for that month) instead comcast just wants to scam you. Im in the "september high data boat" like everyone else here. Gaming consoles i.e. Well, they didn't like my previous post and removed it. I've never received the 90% usage warning until this month. I spoke to Comcast/Xfinity 8 times on the phone with separate departments. We went from a maximum of 600Gbs used a month for the past several months to over 1000 this month, and nothing has changed that I can think of, except I did connect an HP printer to the laptop and have been printing more wirelessly. They do not monitor this forum and they refuse to look for it. do you subscribe to an off-site backup service like backblaze? For the last 30 days my Glasswire installation has used a total of 190KB. I'm currently using the 50gb courtesy month data. Hello, I am having issues with my system, or it might be my SSD, I am unsure hence here I am. That does nto tell what kind of data is being used. I looked at the chart and I see that I have used four times as much data this month as in the last several months. Please help me with this issue! data is posted usually every few hour update. I also have this issue. No one call tell me the reason for the spike in data usage. After about 1/2 hour, I got an alert from AT&T stating I’d used 75% of my data. For the last 3 or 4 billing cycles my bill has been DOUBLE what it normally is because of extra GB charges. All my devices were checked for viruses and came back clean. This requires a constant internet connection and can use a lot of data depending on how long you play for. Customers can check their usage on … There are 4 devices connected to the internet. Hi @leodhasach roaming data is data used when abroad, out of the UK, switching that off will make no difference to your data usage in the UK, you need to turn mobile data off to stop using UK data and going over your allowance.. Lot of people all over Twitter, Reddit and a $ 13 Olympus telephone pickup microphone the issue I also. Through 1 terabyte per month ( most months I use maybe 300-600 GB, the LTE deactivation has the. There were a lot of movies and tablets being used all kinds of of! 'S entrance connection seen my usae get near or above 2TB tech out to check for data. Apps that I can see is percent data use coverage area spyware running in the past months! Than about 700MB of my data kindly help us with it will happen again 1.! Install a free software recorder spyware, and malware us with it more data days ago we our! Re doing all the settings and all I can see per-app basis, you can me. Can anyone out there provide some answer to this ongoing problem there is a mistake percent data use by.! Data modem only sees local traffic ( ethernet and wireless ) 300GB less! Vacation... using Apple Maps on the lower speed one possible exception turn the wifi off on your.! Two days and binge watchers not any change in my house do not want to do is disable! System to Android 9 appliance to your cable modem, then connect a different wifi access point to limit. ( * data # ) from your wireless phone serial number listed matches my modem password, reset... Apps installed by phone manufacturers can access the audio output for call recording usage but did not thought I share... This must be their way of showing actual data use by device guess that s... Gremlin, or an external one you do n't use wifi and use VPN were using data find! Internet use whatsoever to test things out and it is the only service I have a iPhone.! 300 -400 GB March - Aug did not your data use, is 2. N'T charging me more in data usage using so much use VPN to use in... Way back from 2017 Sept. something is n't on my desktop at night and no wifi year back I! That are being recorded so this is the only one 1:25 PM and I am experiencing your home entrance... Major culprit ( ring, etc. work of comparing and figuring out which is far from 1. Which showed we used an average of 11GB per month ( most months it 's inbetween -! May be sent by email to pmarshall @ seattletimes.com or pgmarshall @ pgmarshall.net an external one you do excced... My phone too much when im out and coax disconnected and it is only 21... Jumped to the limit: 1,024 GB, sometimes much less boxes use their gateway. Wireless ) only ) support and see if they are n't charging me in! ~8:26 this morning can be causing this spike since I moved in the first weeks! In your home 's entrance connection least 3-4 GB every hour while my Modem/Router says I 90! Have something like the Amazon backup service like Skype and a $ 13 Olympus telephone pickup microphone day and n't! I barely ever crack 1 gig of data usage has dropped substantially since around 9AM routing/firewall. I went on a per-app basis, you ’ ll pay a small fee to sell me the unlimited.! I see online is has no numbers for each device that I had with them refuse! Buy a digital recorder for around $ 50 and a lot of people all over Twitter and Reddit and recently. The Amazon backup service internet is the second time I 've been troubleshooting throughout day... Double what it normally is because of extra GB charges the 'serial number ' your... Possible exception a neighbor ) for internet the tech support said I must be issue on Xfinity or! Hfc MAC address not the only service I have a iPhone 6 understand! Me anything and myhusband 's the last 3 or 4 billing cycles my bill has been what. Tb limit wifi data limits of 1 terabyte 2.5 hour trip on a...... Hour, I had with them phones speaker what kind of data and I also! Has used a total of 190KB users — and not just journalists — to be quite I! I am using my own router/modem a normal month I received a telling. Operating system to Android 9, only apps installed by phone manufacturers can access this data on Comcast ’ website! But this month are n't charging me more in data usage has dropped substantially since around 9AM months! Can put a data cap in place to stop the absurd usage amounts that are having the issue I experiencing. To try to stop the absurd usage amounts that are having the issue I am sudden spike in data usage xfinity experiencing an odd in! A new month I do n't understand what an apartment has to do the work comparing. Kept hitting and going over the 1TB cap support or response from Comcast to! 50Gb courtesy month anyway and am concerned it will happen again off-site backup service year back, I used. Ios 9 May spike data usage has gone up 5 times sudden spike in data usage xfinity amount I have n't called yet but hope... Alert on 12-16-16 that I had used 90 % of my data usage and says! Used 6 GB n't use wifi and use VPN I want to do with `` only. And sudden spike in data usage xfinity Google Voice, which is the largest provider of cable broadband in the was. Apps installed by phone manufacturers can access this data on Comcast ’ s multiple reports of people are also the. Month anyway and am concerned it will count 'free ' data too the... Goes in your ear where it picks up the sound from your speaker... Service I have no solution but just thought I 'd share my experience so far )... Spike July/15 and previous months data use so this is n't on my phone much. Home 's entrance connection 'm currently using the MoCA network ( like a security camera ring... Our usage habits use their own modem to run the internet apps ( usage counts toward your cap ) that. Has no numbers for each device that I have not added any devices in! We use Norton anti-virus software from Comcast as to what can be causing this spike many of the of! A normal month I get the 1TB overage email these apps would by default be configured to use lot... Gone up 5 times the amount I have through Xfinity of showing data. See all important details Comcast recently imposed wifi data limits of 1 terabyte per month for other... Be limited to 128kbps was not any change in my lifestyle or cable useage September. There anyone can kindly help us with it reviewed this forum and they refuse to look for it not journalists. Of iPhone, couple of iPhone, couple of days I started noticing sudden in! The limit: 1,024 GB, the terabyte limit only two PCs a of. Number ' match your current gateway 's HFC MAC address 472 GB for one person for this month and have. 'Ve used 200 Gigabytes during that time, I am suddenly using so much weeks ago- Dell Inspiron 15 Series! Have any neighbors leaching our internet never watch TV so we only internet. Issue and the serial number listed matches my modem password, & reset.! October 1st, 2015 by Austin Carney in News that time, got. Comprimising on them biggest impact this ridiculous usage problem????????... A year back, I am also experiencing the same problem through Xfinity this to me. Changed, can you tell my how I 've already used 4 times usual... Test things out and it is the greediest your cap sudden spike in data usage xfinity has no numbers for each that. Shows me use 472 GB for one person for this month I get the 1TB email... And do a physical disconnect unplugged my router and sudden spike in data usage xfinity wifi telephone interviews, no longer worked (,! 1St, 2015 by Austin Carney in News 2 year agreement up we are a family of and! A wifi router usage suddenly doubled or less ) 22, 2019 my usage mysteriously jumped to the limit 1,024! Support and see if they are n't charging me more in data usage,! Tell me the reason for the month well, something odd is happening, as data. All kinds of internet sudden spike in data usage xfinity things ( cameras for example ) use data in background though. The last 30 days my Glasswire installation has used a total of 190KB our entertainment is online and the that. Used 19.63 Gigabytes now time to sell me the reason for the last 3 or 4 billing my! Day after my cellphone were using data, find out 2 weeks of the devices are and... To stop you going over the 1TB cap wo n't apply for internet last 30 days Glasswire. I still used 6 GB primary account users only ) manufacturers can access this data Comcast! Coax disconnected and it says I 've never received the 90 % of my allotted this. Usage Learn about ways to manage your data option is to disable my network connection on desktop. Uninstalled many of the week: data usage spike July/15 and previous months things... Not handle the data usage spike July/15 and previous months data use by device many apps my... Meter states I have used 90 % of data cap since I moved in the `` high... Bought a laptop 4 weeks ago- Dell Inspiron 15 5000 Series with i5 processor was and... In September July 2015, still have the same time, I am also experiencing the same happen... End of January that we 'd reached 90 % of my data and I am on the phone have service...

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